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space design for laser vision correction
THE BOTTOM LINE

     Though many advocate a segregated area or facility for refractive surgery services, an integrated approach can stimulate internal marketing and make more efficient use of practice resources. A LASIK center that is integrated into a general ophthalmology practice site should include an office/private consultation area for the refractive surgery coordinator, a storage area for literature and other materials used by the coordinator, and the laser procedure room (preferably adjoined to a small waiting area with viewing window). If the practice does not have a corneal topography unit, room should also be allocated for this. These essential requirements can be accommodated in roughly 650 square feet of dedicated space. The design should facilitate the delivery of a quality patient experience, promote internal marketing, and make patients feel comfortable throughout the entire care delivery process. The practice that wants to do seminars for prospective patients will need space in which 30 or so people can be comfortably assembled. However, inspired space design will only live up to its potential if surgeons and staff make good on the practice's customer service promise to patients.

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This article is from the April '01 issue of Refractive Eyecare

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